Return Policy

We strive to ensure 100% satisfaction with your purchase. If you are not completely satisfied with your purchase or have simply changed your mind, you are welcome to return or exchange the item within 15 days after receiving the package.

 

Return Process

First, pls contact our customer service via email info@teinjoy.com within 15 days after receiving the package. Then our customer service will send you the return address and other requirements.

Returns Conditions

1. Condition of the item: The item(s) must be in unused and resalable condition, with all original packaging, tags, and labels intact.

2. Return shipping: The cost of return shipping will be the responsibility of the customer, unless the item received was defective or damaged. We recommend using a trackable shipping method to ensure the safe return of the product.

 

Refunds

Once the returned item has been received and approved, a refund will be issued in the original form of payment.

 

Exchanges

Contact our customer service via email to inform them about the item you wish to exchange. Once the returned item is received and approved, we will send you a new package.

 

If you need to initiate a return or exchange, please contact our customer service team at info@tienjoy.com. They will be happy to guide you through the process and provide any necessary instructions.